EMTs and paramedics who are struggling with substance use or a health condition that affects their ability to work safely should be aware of this diversion program as an alternative to disciplinary proceedings. Participation in the program is also a potential requirement if the director finds grounds for discipline — failure to engage with or complete the diversion program can itself become grounds for license suspension or revocation. EMS workers with concerns about a colleague’s fitness should report to their ambulance service, which is required to report to the director.