2025 Session Last amended: 2009 session

§ 332A.11 — Right to Cancel

Plain-Language Summary

A debtor can cancel a debt management services agreement at any time for any reason by giving ten days' written notice. The provider must then notify all creditors and refund any unused money within ten days. The contract must state this right prominently near the debtor's signature line. The agreement ends automatically when all debts and fees listed in the plan are paid off. The provider can also cancel with good cause on 30 days' notice.

Practical Notes
The right to cancel without cause is a strong consumer protection. Debtors who want to cancel should send written notice and keep a copy. After cancellation, unused funds — money not yet sent to creditors — must be returned promptly. Debtors should track their account balance so they know what to expect upon cancellation.